She shared her experiences as a casual employee at a local news agency—a narrative that, unfortunately, is all too familiar for many young workers entering the workforce today, particularly those from Gen Z.
My daughter, like many others in her generation, entered her workplace with an eager enthusiasm to contribute and learn. Yet, she was met with a reality that starkly contrasted her expectations. The training she received was inadequate, the expectations placed upon her were unrealistic, and the support system was virtually nonexistent. This lack of proper guidance, especially between shifts, left her anxious and uncertain. Public reprimands and shaming for inevitable mistakes only exacerbated her fears, leaving her feeling incapable, insecure, and terrified of making any future mistakes.
This personal story brings to light a broader issue that transcends the confines of a single workplace. In the face of staffing crises, and particularly for businesses in regional and rural communities, there is a dire need for a more human-centred approach. Our youngest and most impressionable workforce members are not just casual employees; they are the future leaders navigating through exponential change and having their first interactions with the business world. The question then arises: what kind of workplace culture do we aspire to create for them?
Creating a positive workplace culture is not a lofty ideal but a fundamental responsibility. It begins with recognising and valuing the contributions of every team member, regardless of their role or tenure. It necessitates investing in comprehensive training, not just a one-time effort, hoping it sticks. These young workers need constructive feedback and a space where making mistakes is part of the learning process, ensuring a psychologically safe workplace. When team members feel valued and supported, they are more likely to demonstrate the loyalty and commitment that employers seek.
However, I can’t help but feel that we are repeating the mistakes of the past, quick to place blame on the younger generation rather than introspecting on how we are contributing to their departure from our workplaces. The time has come for us to heed the call for change. No matter the size of our businesses, we all have an opportunity—and indeed, an obligation—to create workplaces where every individual, regardless of age, feels seen, safe, and valued.
As we reflect on this, let us not overlook the needs of our youngest employees. They come to us with dreams, aspirations, and the willingness to learn and grow. It is our responsibility to nurture these qualities, not stifle them. By developing emotional cultures that prioritise empathy, understanding, and support, we can ensure that our workplaces become environments where everyone, especially Gen Z employees, can thrive. This is not just beneficial for our businesses; it is essential for fostering a healthier, more productive society.
What are your experiences and thoughts?
By Claire Marriott – Co-Founder of Culture Proof / Consultant – Emotional Culture cultivator / Coaching extraordinaire / co-designer of human centred solutions and all things leadership
#Leadership #WorkplaceCulture #GenZEmpowerment
